| Reference |
Date Received |
Subject of Complaint |
Action Taken/Comments |
Date Closed |
Working Days to Reply |
| Complaint 05/06_1 |
04/04/2005 |
General Dental Practitioner complained that the Statement of Dental Remuneration was not sent out in time for the new financial year. FPS (Dental) responsible. |
SDR was submitted to the Agency by the Department at very
end of 2004/5. Agency has requested earlier deivery 2005/6. Complainant
informed. No further communication. |
08/04/2005 |
4 |
| Complaint 05/06_2 |
17/05/2005 |
Complaint by Dentist re non-payment of Schedule queries and other claims. FPS - Dental responsible. |
All being addressed and explanation sent. No further communication. |
30/06/2005 |
30* |
| Complaint 05/06_3 |
16/06/2005 |
Complaint from Chief Medical Officer re inclusion of other documents in sendout of Annual Report. Serco responsible. |
Separate distribution had not been requested. Chief Eecutive replied to CMO in writing. No further communication. |
21/06/2005 |
3 |
| Complaint 05/06_4 |
08/06/2005 |
Complaint re general access to emails by all staff in NICARE. |
Legal advice sought; procedures amended to safeguard privacy and confidentiality. Complainant informed; letter of thanks received. |
06/07/2005 |
20 |
| Complaint 05/06_5 |
04/07/2005 |
Complaint by Pharmacist re non-payment of prescriptions. FPS - Pharmaceutical responsible. |
Business rules of system triggered, preventing automatic payment of high-value prescriptions. Complainant informed, Pharmaceutical undertaking to discuss advance payment faciltity. No further communication. |
29/07/2005 |
17 |
| Complaint 05/06_6 |
09/08/2005 |
Complaint by Dental practice re non-payment of claims; queries re patient entitlement to benefits. FPS - Dental responsible. |
Approved for payment following investigation. Complainant informed. No further communicaiton. |
26/09/2005 |
37** |
| Complaint 05/06_7 |
16/08/2005 |
Complaint from patient's Soliciors re removal from Doctor's List due to violent behaviour. FPS - Medical responsible. |
Investigation showed proper procedures had been followed. Solicitors informed by Complaints Officer. No further communication. |
14/09/2005 |
21*** |
| Complaint 05/06_8 |
17/08/2005 |
Complaint forwarded by Minister's office concerning patient re-imbursement of hospital travel and prescription costs. FPS - Medical and Pharmaceutical involved. |
CSA is not involved with either, although FPS had endeavoured to help patient gather evidence for benefit claim. Complaints Officer wrote to Department. Follow-up telephone enquiry from Department in November 2005 but issues remain the same. No subsequent communication. |
16/09/2005 |
22**** |
| Complaint 05/06_9 |
11/08/2005 |
Complaint by Dentist re non-payment of claims and delay in processing queries. FPS - Dental responsible. |
Complaint withdrawn, nevertheless issue of schedule queries raised with Director of FPS. Programme to resolve schedule queries instigated. |
Not applicable |
Not applicable |
| Complaint 05/06_10 |
01/09/2005 |
Complaint regarding payment of charge. Counter Fraud Unit responsible. |
Handled by CFU as appeal. |
01/09/2005 |
0 |
| Complaint 05/06_11 |
12/09/2005 |
Complaint from Chief Executive, EHSSB, re security and communication resulting from early closure of Franklin Street 12/9. Aministration/Serco responsible |
New controls over use of tannoy brought into force; Chief Executives met to resolve. |
w/c 19/09/2005 |
8 |
*Forwarded late by Dental.
| Reference |
Date Received |
Subject of Complaint |
Action Taken/Comments |
Date Closed |
Working Days to Reply |
| Complaint 05/06_12 |
25/10/2005 |
Complaint by NISSC personnel re Essential Car User Payments.
Finance responsible. |
Salaries & Wages/Accounts procedures followed properly. Complainant
advised accordingly. Follow-up letter of acknowledgement received. |
11/11/2005
|
13 |
| Complaint 05/06_13 |
11/12/2005 |
Complaint regarding assignment to GP Practice. FPS - Medical
responsible. |
Regulations followed properly. Complainant informed. No further
communication. |
19/12/2005
|
6 |
| Complaint 05/06_14 |
06/12/2005 |
Complaint regarding abuse by RSS van driver of a member of
the public. |
Following liason with HR Directorate, the matter to be handled
via disciplinary procedures. Complainant informed by Compalints Officer.. |
19/12/2005 |
9 |
| Complaint 05/06_15 |
19/12/2005 |
Complaint concerning lack of liaison between CFU and Courts
regarding payment of outstanding charges. |
Procedures followed correctly, although addtional liaison
between CFU and the Courts nonetheless. |
19/12/2005 (by phone) |
0 |
| Complaint 05/06_16 |
19/12/2005 |
Complaint from member of public concerning treatment received
from General Dental Practitioner. |
CSA not empowered to administer complaints concerning practitioners.
Complaints Officer explained the correct procedures and provided contact
details of relevant Board. |
19/2/2006. |
0 |
